Customer Identification Policy

Important information about procedures for opening a new account:

To help the government fight the funding of terrorism and money laundering activities.  Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.  What this means for you:   When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you.  We may also ask to see your driver’s license or other identifying documents.

 

While the 1st Equity Bank may contact you regarding your account or suspicious activity, we will never call, text or email asking you for:

• Account number
• Username
• Password
• PIN
• Birthday
• Address
• Provide answers to a security question
• Other log in information or personal information
• Download an attachment

If someone calls asking for the above, hang up and call us back at 847-676-9200 to be sure you’re speaking to a REAL PERSON at 1st Equity Bank. Remember, we do not operate a call center and have no weekend or evening hours after 5PM. When you call you should be able to speak with the person who opened your account or a manager at the Bank.